Shipping policy

Shipping Policy

At Sova Organics, we aim to deliver your order safely and as quickly as possible.

We are allowed to open your parcel

Order Processing

Orders are processed after confirmation. Once your order is confirmed, it will be packed and handed over to our delivery partner.

Delivery Time

Delivery time may vary depending on your city and courier service availability.

Estimated delivery time:

1-2 working in Lahore

2–5 working days in other cities and remote areas

Delivery delays may occur due to weather, public holidays, courier delays, or incorrect address details.

Delivery Areas

We currently deliver across Pakistan.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

Order Confirmation

Our team may contact you through phone, WhatsApp, or email to confirm your order before dispatch.

Incorrect Address or Contact Details

Please provide accurate name, phone number, and complete address at checkout. Sova Organics will not be responsible for delays caused by incorrect or incomplete delivery information.

Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, or email where available.

Failed Delivery

If the courier is unable to deliver the parcel due to customer unavailability, incorrect address, or no response, the order may be returned to us. Re-shipping charges may apply.

Damaged or Missing Parcel

If your parcel arrives damaged or if you receive the wrong item, please contact us within 24 hours of delivery with your order details and clear pictures of the parcel.

For shipping-related support, contact us at:

Email: support@sovaorganics.com
WhatsApp: +923709123209